terms aNd conditions
NOTIFICATION OF LIMITATIONS TO FOLLOW. PLEASE READ THE FOLLOWING TERMS AND CONDITIONS
13. travel documents.
CAREFULLY. These Terms and Conditions govern the relationship between you and MADVENTURE TRAVEL LIMITED of
a. The Client must be in possession of a valid passport required for entry, departure and travel through each destination point along the
Newcastle upon Tyne, UK doing business as MADVENTURER (hereinafter referred to as “the Company” or
itinerary of the Trip, (your passport must be valid 6 months after your return date), and be in possession al visas, permits and
“MADVENTURER”). By booking a Project, Placement, Adventure or other Activity (hereinafter referred to as a “Trip”), you
certificates including vaccination certificates, insurance policies, required for the whole of the journey. The Client accepts full
agree to be bound by these Terms and Conditions which outline, among other things, our cancellation policy and certain
responsibility for obtaining all such documents, visas and permits, and is solely responsible for any adverse consequences resulting
limitations of liability. These Terms and Conditions affect your rights and designate the governing law and forum for the
from missing or defective documentation. Any information or advice given by the Company regarding visas, vaccinations, climate,
resolution of any and all disputes.
clothing, baggage, special equipment, etc. is purely advisory, provided as a courtesy to the Client, and the Company is not responsible
1. the contract. Al persons wishing to make a booking must careful y read and understand the Terms and Conditions that fol ow. By
for any errors or omissions as to the information provided.
making a booking by telephone, on our website, or by email with the Company or its Agents, you accept and are bound by these Terms
b. To expedite the issuing of Madventurer travel documents please note that al Trip related travel documents such as vouchers,
and Conditions. The person or persons named on the booking are hereafter referred to as the “Client”. Al bookings are made with
itineraries and invoices wil be sent via email or wil be available on our website once ful payment has been received by the Company.
Madventurer, “the Company”, which sel s the Trips described in this brochure or on the Company website or through its “Agents”.
The Company reserves the right to impose a fee for those Clients who wish to receive paper documents.
These Terms and Conditions shal constitute the entire agreement between the Company and the Client, and shal constitute a
binding agreement. There is no verbal or written; representation, warranty, col ateral agreement, prior agreement, description of
14. factors outside the company’s control (force majeure). The Company shall not be liable in any way to the Client for death, bodily injury,
services, or conditions, other than as expressed herein. The service to be provided is/ are the Trip(s) referred to in the booking
illness, damage, delay or other loss or detriment to person or property or for the Company’s failure to commence, perform and/ or
confirmation.
complete any duty owed to the Client if such death, delay, bodily injury (including emotional distress or injury), illness, damage or other
loss or detriment to person or property is caused by Act of God, war or war like operations, terrorist activities, civil commotions, labor
2. deposit requirement. A non-refundable deposit of £150 must be received before a booking can be confirmed (please note any
difficulties (whether or not Company is a party thereto), interference by authorities, political disturbance or any other cause beyond
special deposit requirements for Trips detailed on the Trips page). If a booking is made within 75 days of the departure date then the
the reasonable control of the Company.
ful amount is payable at the time of booking. The non-refundable deposit and medical form if applicable should be sent to the
Company or its Agent. For insurance purposes any Clients 70 years of age and over, or those younger with pre-existing medical
15.
conditions are required to complete a Madventurer medical form which must be signed and dated by a physician and returned with
a. travel insurance. It is mandatory that all Clients obtain travel insurance with a minimum coverage of £50,000 while traveling with the
your final payment or you will not be permitted to travel. These forms will be included in your pre-departure documents.
Company and this insurance must cover personal injury, medical expenses, repatriation expenses, and evacuation expenses. It is
3. final payment/acceptance of booking/client details
strongly recommended the coverage be extended to include cancel ation, curtailment, loss of belongings and al other expenses
which might arise. When the Client has obtained travel insurance through the Company, the Client acknowledges that he or she is
a. final payment for Madventurer Trips. Acceptance of the Client’s booking must be confirmed in writing by the Company. Please refer to
satisfied with the levels of insurance arranged by the Company. Where the Client has declined to purchase insurance through the
your confirmation invoice for details regarding final payment. Payment of the balance of the Trip price is due 75 days before the
Company, the Client acknowledges that the cost of the Trip does not include insurance, and that the Client is required to obtain
departure date. If a booking is made 75 days or less before the departure date then the full amount is payable at the time your booking
separate coverage at an additional cost. When obtaining travel insurance from a source other than the Company the Client must
is confirmed. If this balance is not paid on or before the due date the Company reserves the right to treat the Client’s booking as
ensure the insurer is aware of the type of travel to be undertaken.
cancelled.
b. limited insurance held by the Company. Where the company, or any associated company, owns or controls the vehicles the company
b. client details. In order for the Company to confirm and guarantee the Client’s travel arrangements the Client must provide al client
is covered by a policy but this cover is limited. The limit per incident is £2,000,000 (note the limit is per incident, not per person.). This
details with their final payment as per the dates specified in 3a. If the Client does not provide al client details within 30 days before
cover is arranged in the UK. Should any client require a higher level of cover then the client must arrange extra cover. This insurance
departure, a fee of £50 wil be charged to the file. Client details include passport number, copy of passport details and medical form
comes into effect only in the case of a vehicle accident and subsequent injuries; it is no substitute for your own travel and medical
(where applicable), full name, date of birth and nationality.
insurance which must stil be taken. Where the company, or any associated company, does not own or control the vehicle cover is
4. cancellation by the client. Any cancellation by a Client must be made in writing and acknowledged by the Company. The date on which
provided under our public liability policy.
the letter is received by the Company or its Agents wil determine the cancel ation charge applicable. The cancel ation charges are
16. limitation of liability.
expressed hereafter as a percentage of the total Trip price, excluding insurance. Note: airlines may impose 100% cancel ation
charges.
a. The company will accept liability for the negligence of its staff or agents causing death or physical injury to persons or loss or damage
to personal property only to the extent it is obliged under UK law. This acceptance of liability is subject to clause C below.
A. Cancellation more than 75 days before departure: Loss of deposit.
b. In other circumstances the company wil be liable to the client for the proper performance of the contract. This acceptance of liability is
B. Cancellation 74-30 days before departure: 50% of Trip price or loss of deposit; whichever is the greater
subject to clause C below.
C. Cancellation less than 30 days before departure: 100% of Trip price.
c. The company shall not be liable for any damage or loss if the failure to carry out the contract is:
5. cancellation of a Trip by the company. The Company reserves the right to cancel a Trip for any reason, but will not cancel a Trip less than
1. attributable to the client.
60 days before departure except for force majeure, unusual or unforeseen circumstances outside the Company’s control. When a Trip
is cancel ed by the Company, the Client may choose between a ful refund of al monies paid or any alternative Trip offered by the
2. attributable to a third party unconnected with the provision of the services contracted for and the event is unforeseeable
Company. The Company is not responsible for any incidental expenses that you may have incurred as a result of your booking such as
or unavoidable.
visas, vaccinations, non-refundable connecting flights or loss of enjoyment, etc. If the alternative Trip chosen by the Client is of a lower
3. due to unforeseen and unusual circumstances beyond the company’s control, the consequences of which could not have been
value than that original y booked then the Client is entitled to a refund of the price difference. If the alternative Trip chosen by the Client
avoided even if all due care had to be exercised.
is of a higher price than that original y chosen then the Client must pay the difference.
4. due to political disputes, border closures, refusal of visas, industrial action, climate or other matters of a similar nature and any other
6. unused services. There will be no discounts or monies refunded for missed or unused services, this includes voluntary or involuntary
force majeure.
termination, i.e. sickness, death of a family member, etc.
5. due to an event which the company, even with all due care could not foresee or forestall.
7. prices & surcharges. We reserve the right to impose surcharges (price increases) up to 60 days before departure due to unfavorable
changes in exchange rates, increases in air fares or other transportation costs, increases in local operator costs, taxes, or if
d. Any liability covered under section 16b is limited to the price paid. In the case of damaged property the liability is limited to a maximum
government action should require us to do so. If any surcharge results in an increase of more than 10% of the Trip cost excluding
amount equal to the amount paid by or on behalf of the owner of the property. In all cases the company specifically excludes all liability
insurance premiums the Client may cancel the booking within 14 days of notification of the surcharge and obtain a ful refund.
for indirect or consequential loss or expense including loss of profits.
8. brochure validity. The prices in this brochure and on our website are based on airfares, exchange rates and costs in effect at time of
e. Where your holiday arrangements involve travel by air, rail or sea, or hotel accommodation the compensation is limited by the
printing the brochure or posting to our website. Madventurer reserves the right to alter prices for new bookings if these rates change
fol owing international conventions respectively: Warsaw Convention as amended 1955, Bern Convention 1961, Athens Convention
substantially. For Trips departing between 01 January 2009 and 31 December 2009, the land price of your Trip is guaranteed when
1974 and Paris Convention 1962. No compensation payable by the company for flight difficulties if client has available to them denied
you have paid in ful , subject to the right of the Company to impose surcharges as stipulated in section 7 of these Terms and
boarding compensation from the airline.
Conditions. Dates and itineraries in this brochure are valid from 01 January 2009 until 31 December 2009. Beyond 31 December
f. The Company’s acceptance of liability in clauses 16a and 16b above is subject to assignment by the Client to the Company of the
2009 dates, itineraries and prices are indicative only.
Client’s rights against any agent, supplier or sub-contractor of the Company which is in any way responsible for the unsatisfactory Trip
9. flexibility. The Client appreciates and acknowledges that the nature of this type of travel requires considerable flexibility and should
arrangements or the Client’s death or personal injury.
al ow for alternatives. The itinerary provided for each Trip is merely representative of the types of activities contemplated, and the
17. responsibility for your Trip. Client bookings are accepted on the understanding that they acknowledge that the nature of the Trip is
Company is under no contractual obligation to strictly fol ow it. It is understood that the route, schedules, itineraries, amenities and
adventurous and may involve a significant amount of personal risk. The Company’s obligations, and those of any suppliers providing
mode of transport may be subject to alteration without prior notice due to local circumstances or events, which may include sickness
any service or facility the Client books with us, are to provide services and facilities with reasonable care and skil . Facilities wil be
or mechanical breakdown, flight cancellations, strikes, events emanating from political disputes, entry or border difficulties, climate
provided to the realistic minimum standard recommended by the regulatory authorities responsible.
and other unpredictable or unforeseeable circumstances.
18. claims & complaints. If a Client has a complaint against the Company the Client must first inform the Trip leader or company
10. changes
representative whilst on the Trip in order that the leader/representative can attempt to rectify the matter. If satisfaction is stil not
a. changes made by the company. The Company reserves the right to change any of the facilities, services or prices described in the
reached through these means then any further complaint must be put in writing to the Company within 30 days of the end of the Trip.
brochure before a booking is made. If such a change is made the Client wil be told at the time of booking or when the change occurs.
The Company wil not accept any liability for claims received after this period.
While the Company will endeavor to operate all Trips as advertised, reasonable changes in the itinerary may be made where deemed
19. suppliers conditions. Airlines, railways, coach and shipping companies and other suppliers have their own booking conditions or
necessary or advisable by the Company. If the Company makes a major change the Company wil inform the Client as soon as
conditions of carriage, and you will be bound by these as far as the relevant transport provider or supplier is concerned. Some of these
reasonably possible if there is time before departure. The definition of a major change is deemed to be a change affecting at least one
conditions may limit or exclude liability on the part of the relevant transport provider or other supplier, and they are often also subject to
day in five of the itinerary. When a major change is made the Client may choose between accepting the change, obtaining a full refund
various international conventions. Where relevant, copies of such conditions may be available for inspection at our offices, or at the
of all monies paid or accepting an alternative Trip offered by the Company.
offices of the relevant supplier.
b. transfer to another departure (by the client). A transfer from one Trip to another can only be made more than 60 days before departure
20. local conditions Clients acknowledge that she/he wil be visiting places where the political, cultural and geographical attributes
date and only if approved by the Company. If such a request is accepted by the Company, the Company reserves the right to charge an
present certain risks, dangers and physical chal enges greater than those present in our daily lives. By booking travel with the
administration fee of £50 per person per change. A Client may only transfer a booking to a departure date in the current season and
Company, Clients acknowledge that she/he has considered the potential risks, dangers and challenges, and expressly assumes the
may not transfer a booking to future seasons. Any request to transfer received less than 60 days before departure will not normally be
risks attendant to such travel conditions. The Client is solely responsible for acquainting her/himself with the customs, weather
accepted. In this case the Client must cancel the booking and then re-book on another Trip. Any such transfers will be regarded as
conditions, physical challenges and laws in effect at each stop along the itinerary and is encouraged to locate or make contact prior to
cancellations and cancellation fees will apply.
embarkation with his/her local embassy or foreign office in each destination.
c. transfer of name. If you are prevented from traveling on the Trip you booked by circumstances such as those which would permit you
21. optional extras. Optional extras do not form part of the Trip or contract. It is understood and accepted by the Client that any assistance
to make a claim on a standard cancel ation insurance policy, you may transfer your booking to another person, provided they meet all
given by the Trip leader or representative in arranging optional extras does not render the Company liable for optional extras. Amongst
the requirements relating to that Trip and the transfer is made more than 60 days before departure. In these cases an administrative
others optional extras include rafting, sightseeing flights and other extras not included in the Trip price.
fee of £50 will apply. Note: airlines may impose 100% cancellation charges. Within 60 days, name transfers are not permitted.
22. local payment. Most of our Adventures require a compulsory local payment. The local payment is required to be made to your leader
d. amendments. Within 60 days of departure any amendments to a file wil depend on availability and wil be on a request basis. Any extra
on the first day of your Adventure, in cash in the specified currency. The local payment will be held by the leader and disbursed for your
costs incurred for making the change will be charged along with an amendment fee of £50. No amendments are permitted to your
benefit in acquiring incidental in-country services. Further details and information on your local payment are shown in our brochures,
booking within 10 days of departure. Note: airlines may impose 100% cancellation charges.
website and in the pre-departure information. Paying local y facilitates the flow of funds to local suppliers in countries that we travel
11. acceptance of risk. The Client acknowledges that the nature of the Trip is adventurous and may involve a significant amount of
through and therefore helps to reduce the overal cost of your Adventure.
personal risk. The Client hereby assumes al such risk and does hereby release the Company from al claims and causes of action
23. severability. In the event that any term or condition contained herein is unenforceable or void by operation of law or as being against
arising from any damages or injuries or death resulting from these inherent risks.
public policy or for any other reason then such term or condition shal be deemed to be severed from this Agreement or amended
12. authority on Trip. At all times the decision of the Company’s Trip leader or representative will be final on all matters likely to endanger
accordingly only to such extent necessary to al ow al remaining Terms and Conditions to survive and continue as binding.
the safety and well being of the Trip. By booking with us the Client agrees to abide by the authority of the Trip leader, who represents
tel: 0845 121 1996
24. successors & assigns. These Terms and Conditions shall inure to the benefit of and be binding upon the Company and the Client and
the Company. The Client must at al times strictly comply with the laws, customs, foreign exchange and, drug regulations of all
their respective heirs, legal personal representatives, successors and assigns.
countries visited. The client also agrees to be bound by the Company’s responsible travel guidelines. If the Client is affected by any
25. errors & omissions. Although the Company has made a concerted attempt to verify the accuracy of statements made herein the
team@madventurer.com
condition, medical or otherwise, that might affect other people’s enjoyment of the Trip; the Client must advise Madventurer at the time
of booking. Should the Client fail to comply with the above or commit any illegal act when on the Trip or, if in the opinion of the Trip
Company cannot be held responsible for any error, omission or unintentional misrepresentation that may appear in this brochure.
leader, the Client’s behavior is causing or is likely to cause danger, distress or annoyance to others we may terminate that Client’s travel
26. privacy policy. We wil provide your personal information, as wel as any personal information you provide in relation to the persons
arrangements without any liability on the Company’s part and the Client will not be entitled to any refund.
whose travel arrangements have been requested by you, to suppliers and carriers to enable the operation of the services requested
by you. We do our utmost to protect your personal information.
27. applicable law. The contract including al matters arising from it is subject to English Law and the exclusive jurisdiction of the
English Courts. The registered office of Madventurer is 1 Pink Lane, Newcastle upon Tyne, NE1 5DW, United Kingdom.
Tel: +44 (0) 845 121 1996. Email team@madventurer.com
©Madventure Travel Ltd 2000 – 2009 35